Terms

Last updated 26 October 2026

These terms are an agreement between you and Samuel Mbugua, trading as MuteNote, in Kenya (“we”; support@mutenote.com), for using the MuteNote app, its notes service and the website. By using MuteNote you agree to them. You must be 18 or older, or have a parent’s or guardian’s permission, to use MuteNote.

What MuteNote is

MuteNote records calls on your laptop, transcribes them on your laptop, and writes notes with the AI you choose. How your data is handled is set out in the Privacy policy.

Recording people lawfully

You must follow the recording and privacy laws that apply to you and the people on your calls. In many places that means getting everyone’s consent before recording. Don’t use MuteNote to record anyone secretly or unlawfully. Recording happens on your laptop and under your control: we don’t see, choose or approve what you record, so you alone are responsible for each recording and for how you use it.

Plans, hours and payment

• Recording, transcription and notes from your own AI are free.
• Paid plans (Pro and Pro Plus) include a number of hours of notes written by MuteNote each calendar month. Unused hours don’t carry over. Hours are measured from what writing each set of notes actually costs, so a three-hour meeting uses about three hours.
• Extra hours (top-ups) last until the end of the calendar month you buy them in. If you turn on automatic top-ups, we charge the card on your subscription when you run out, at most once every 15 minutes, until you turn it off.
• Paddle is the merchant of record for all purchases. Paddle handles payment, tax and invoices, and Paddle’s buyer terms also apply.
• Subscriptions renew automatically each month or year until you cancel. You can cancel any time in the app; your plan continues until the end of the period you’ve paid for.
• We may change prices. We’ll tell you at least 30 days before a change affects your subscription.

Early access

During early access, free accounts may get some hours of notes written by MuteNote. That allowance can change or end.

AI-written notes

Notes are written by an AI model and can be wrong or miss things. Check anything important against the recording, which MuteNote links to for each point. Notes are not legal, medical, financial or other professional advice, and you rely on them at your own risk.

Your recordings and other services

Recordings, transcripts and notes are stored on your laptop. Keep your own backups: we can’t recover files that are lost, deleted or damaged on your device. If you choose to use your own AI provider, that provider’s terms apply to what you send it, and we aren’t responsible for its service.

Your content

Your recordings, transcripts and notes are yours. We don’t claim any rights in them and don’t use them to train AI models.

Fair use

Don’t try to break, overload or get around the limits of the service, resell it, or use it for anything unlawful. We may suspend accounts that do.

No warranty, and limits on liability

MuteNote is provided “as is”. We work hard to keep it reliable, but we can’t promise every recording or set of notes will be perfect. To the extent the law allows, we aren’t liable for indirect or consequential losses, and our total liability is limited to what you paid us in the 12 months before the claim. If you use MuteNote for free, our total liability is limited to USD 10. We aren’t responsible for delays or failures caused by events outside our reasonable control, such as outages at our providers, internet failures or natural disasters. Nothing here limits liability that can’t legally be limited, such as for fraud, or rights you have under consumer law that can’t be excluded.

Your responsibility to us

To the extent the law allows, you agree to cover us (indemnify us) for any claims, losses, fines and reasonable legal costs that arise because you recorded someone without the consent or notice the law requires, used MuteNote unlawfully, or broke these terms.

Ending this agreement

You can stop using MuteNote and delete your account at any time. We may end or suspend your access if you seriously break these terms; if we end a paid plan without cause, we’ll refund the unused part.

Changes and law

We may update these terms; we’ll tell you in the app before important changes take effect. These terms are governed by the laws of Kenya, and disputes go to the courts there, except where consumer law gives you the right to use your local courts.