MuteNoteDownloadRefunds
Payments for MuteNote are handled by Paddle, our merchant of record, so refunds go back through Paddle to the card you paid with.
Subscriptions
- First payment: if MuteNote isn’t for you, ask within 14 days of your first payment for a full refund.
- Renewals: cancel any time in Settings → Account. You keep your plan until the end of the period you paid for, and you won’t be charged again. We don’t refund part-used periods.
- Changing plan: when you move between monthly and yearly or between Pro and Pro Plus, the app shows the exact charge or credit before you confirm.
Extra hours
A top-up can be refunded within 14 days if none of its hours have been used. Once a refund is requested, those hours stop counting.
How to ask
Email support@mutenote.com with the email you bought with, or reply to your Paddle receipt. Refunds usually reach your card within 5 to 10 working days.
Your legal rights
If you’re in the EU or UK, you have a 14-day right to cancel a purchase. Because MuteNote starts working immediately, that right ends once you start using what you bought, if you agreed to that at checkout. The first-payment refund above goes further than this anyway.